We endeavour to ship your order within 24 hours and you will be notified by email that the goods have been shipped with a tracking number.
In the rare case that your ordered item is not in stock you will be contacted with alternatives (if possible) and the option of a full refund. Upon request, you can be notified when and item is back in stock. If you are in urgent need of a particular item please contact us via email@example.com and we can advise on availability.
All gold items may take up to 14-28 working days to be manufactured and delivered back into our warehouse. You will be notified if your custom piece has to be manufactured, and depending on the price may be asked to confirm the order as no returns will be accepted for custom products.
We only ship orders to Australia and New Zealand, unfortunately we cannot ship orders to other countries.
Tax Charges: All prices listed on our website are in Australian dollars and include the applicable rate of GST. All New Zealand orders are GST free. Orders from within Australia with incur the GST tax and the breakdown of this will be displayed on the final checkout page. (GST Tax is subject to change).
Sale and Clearance Items: Any sale or clearance items are whilst stocks last unless otherwise indicated.
Returns Policy: Due to the nature of the products, we cannot exchange or refund purchased products if you have changed your mind. We do accept the return of faulty goods for credit or replacement. You must contact us within 5 working days of receiving your order to advise us if you have received faulty goods. We will either offer a replacement, full refund, credit or substitution at our discretion.
Methods of Payment: All orders are pre-paid. We accept credit card, debit card or Paypal.
We accept the following Credit Cards: Visa, MasterCard and Debit Card. (No American Express/AMEX) We require the cardholder’s name, address, the credit card number, expiry date and the CCV (the last 3 digits of the number on the signature strip of your credit card).
Please note that our online checkout is secure and that we do not store your credit card number.
Although great care has been taken in compiling and checking the information contained on this site Mirabilis disclaims any and all liability from error, omissions or inaccuracies whether attributable to inadvertence or otherwise, and from any consequences arising there from. All information contained herein is based on the present state of knowledge. Mirabilis reserve the right to adjust technical specification on notification by Manufacturers without prior notification. E&OE
This policy does not apply to the practices of companies that mirabilis.com.au does not own or control, or to people that mirabilis.com.au does not employ or manage.
Mirabilis.com.au collects personal information when you voluntarily provide such information, such as when you place an order on mirabilis.com.au, or register for a mirabilis.com.au account or register for the newsletter. Information we collect may include but not be limited to username, email address, and any messages or other content you us.
Information you supply when placing an order will only be used in fullfillment of that order. For your convenience, we store this information for future potential orders. This information is only accessible using your password that you set when registering for the first time.
If you choose to register to our newsletter, you will receive email messages from mirabilis.com.au only.
Aggregated Information: In an ongoing effort to better understand and serve the users of the webite, we may conduct research on our customer demographics, interests and behavior based on the information collected. This research may be compiled and analyzed on an aggregate basis, and we may share this aggregate data with our affiliates, agents and business partners. We may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes
We may use third party web site analytic tools such as Google Analytics on our website that employ cookies to collect certain information concerning your use of our website. However, you can disable cookies by changing your browser settings. Further information about the procedure to follow in order to disable cookies can be found on your Internet browser provider's website via your help screen.
Advertisements: You may see our website advertised on other websites. Advertising platforms, which include Instagram and Facebook (and whose SDKs are integrated within our Service), may collect information for optimizing advertising campaigns outside of the website.
The Company is based in Australia. No matter where you are located, you consent to the processing and transferring of your information in and to Australia and other countries. The laws of Australia and other countries governing data collection and use may not be as comprehensive or protective as the laws of the country where you live.
The laws in some jurisdictions require companies to tell you about the legal ground they rely on to use or disclose your personal data. To the extent those laws apply, our legal grounds are as follows:
Mirabilis will not sell or rent your personal information to anyone. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your information with certain third parties, as set forth below:
You may provide us with ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and we shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.
We generally retain personal data for so long as it may be relevant to the purposes identified herein. To dispose of personal data, we may anonymize it, delete it or take other appropriate steps. Data may persist in copies made for backup and business continuity purposes for additional time.
We take reasonable steps to protect the information provided via the website from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the website may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any information via the Internet.
Mirabilis does not sell products for purchase by children. If you are under 18, you may use mirabilis.com.au only with involvement of a parent or guardian. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personal information to us please contact us at firstname.lastname@example.org. For residents of the EEA, where processing of personal information is based on consent, Mirabilis will not knowingly engage in that processing for users under the age of consent established by applicable data protection law. If we learn that we are engaged in that processing with such users, we will halt such processing and will take reasonable measures to promptly remove applicable information from our records.
We believe that users should be treated equally no matter where they are, and so we are making the following options to control your data available to all users, regardless of their location.You can update certain information by accessing your account. You can also unsubscribe from certain emails by clicking the “unsubscribe” link they contain. Individuals outside Australia have certain legal rights to obtain confirmation of whether we hold personal data about them, to access personal data we hold about them (including, in some cases, in portable form), and to obtain its correction, update, amendment or deletion in appropriate circumstances. They may also object to our uses or disclosures of personal data, to request a restriction on its processing, or withdraw any consent, though such actions typically will not have retroactive effect. They also will not affect our ability to continue processing data in lawful ways.
If you would like to submit a data access request, you can do so via email at email@example.com. We will then start the process and provide you the personal data that Mirabilis has on you within 30 days.
In addition to the functionality available through the account area on our website in which you can correct, update, amend, or delete certain personal data, you can also request other modifications from us directly. Please write us at firstname.lastname@example.org with the words “Personal Data Request” in the subject or body of your message, along with an explanation of what data subject right you are seeking to exercise. For your protection, we may take steps to verify identity before responding to your request.
You have a right to ask us to stop using or limit our use of your personal data in certain circumstances—for example, if we have no lawful basis to keep using your data, or if you think your personal data is inaccurate. Mirabilis offers you the ability to restrict the processing of your data for specific uses, which you can find in the account page. Individuals in the European Economic Area have the right to opt out of all of our processing of their personal data for direct marketing purposes. To exercise this right, click the “unsubscribe” link in any of our marketing emails. The rights and options described above are subject to limitations and exceptions under applicable law. In addition to those rights, you have the right to lodge a complaint with the relevant supervisory authority. However, we encourage you to contact us first, and we will do our very best to resolve your concern.
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